Continuous Technologies is a well established contact center and customer service solution providers in the region because of our successful relationships with world leading technology and solution partners. Continuous Technologies serves our customers and our business partners with our core value and honoring their trust in choosing us.
Contact us for more information about our partners.
Launched in 1993, 1O1O is the prestigious brand of CSL Ltd, the leading Hong Kong mobile operator. Well-known for its quality network and premium customer services, 1O1O is not only the first choice for Hong Kong's business users but it is also benchmark leader for the industry.
1O1O established a number of notable and highly successful firsts: 1O1O Next G™, 1O1O Concierge, 3G Video Sharing Service, F-Secure Mobile Security Service and a loyalty programme for its mobile users - 1O1O ClubBest™.
The brand's market leadership and superior customer service are highly recognized by the industry. Utilizing its talent, technological know-how and quality networks, 1O1O launched 1O1O + BlackBerry Wireless Email Solution in 2004 to maximize corporations' efficiency and enable corporate customers to communicate seamlessly with their business partners and clients and continues to bring innovative and practical solutions to the market.
Asia Pacific Customer Service Consortium (APCSC) is founded with the belief of "Customer Relationship Excellence is the only way to Sharpen your Competitive Edge!" The goal of the Consortium is to promote service quality and customer relationship excellence in international cities across Asia Pacific Region and to recognize and reward companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve. APCSC jointly offers the most recognized global certifications for CRM, Customer Service, Contact Center, Support Services with global education partners and international membership organizations to set Standards World-Wide.
Research In Motion (RIM) is the company behind the BlackBerry® brand. The innovative and award-winning BlackBerry product line includes best-in-class smartphones, as well as software for both enterprises and small businesses. The integration of BlackBerry smartphones and software provides mobile access to email, applications and more. It also allows virtual real-time communication, so you can stay in touch and up-to-date with the people and things that matter most.
Consona Corporation is a business software and service provider dedicated to helping companies continuously improve business processes over time. The Consona product portfolio consists of customer relationship management (CRM) product lines and both industry-specific and cross-industry enterprise resource planning (ERP) solutions. Consona provides CRM and ERP business solutions to more than 4,500 customers worldwide and across a variety of industries.
Dialogic is a catalyst for multimedia applications, delivering cutting-edge technology that inspires solution providers and application developers to create pioneering voice and video services. Beginning in 1984, Dialogic was at the forefront of the Computer Telephony Integration (CTI) revolution, and is now fostering breakthrough voice, fax, and video value-added services. Its open-systems-based media and signaling products have allowed Dialogic to become a leader in the convergence of IT and telecom, just as it championed economical and rapid time-to-market CTI solutions in the 1980s and 1990s.
Eptica is a global provider of multichannel customer interaction software, including Web Self-service, Social Customer Service, Email Management, Chat, Fax-Letter- SMS and Knowledge management for Customer Service. Available on premise, Eptica software enables website and customer service channels to improve quality of service, increase productivity, reduce costs and maximise every sales opportunity. Today more than 400 customers, including some of the world’s largest brands, in 15 countries, use Eptica software to deliver excellent customer service at much lower cost.
Interactive Intelligence Inc. (NASDAQ: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company has developed an all-in-one IP communications software suite that's scalable and standards-based, offering single-platform architecture with inherent multi-channel processing to deliver comprehensive applications minus the cost and complexity introduced by multi-point vendors.
With a worldwide customer base of more than 3,500 companies, Interactive Intelligence is an experienced leader delivering a comprehensive solution-set comprised of premise-based and communications-as-a-service (CaaS) offerings, including software, hardware, consulting, support, education and implementation.
The Interactive Intelligence product line is ideal for mid to large-sized enterprises and contact centers, global 1,000 firms, and distributed organizations, including those with remote and mobile workers. Vertical specialties include financial services (banks and credit unions), outsourced services (teleservices and credit and collections), and higher education institutions.
Nuance is a leading provider of speech-driven applications, services, and technologies for contact centers and businesses around the world. Every day, millions of users and thousands of businesses, experience Nuance by calling directory assistance, getting account information, dictating patient records, telling a navigation system their destinations, or digitally reproducing documents that can be shared and searched.
Nuance's open, standards based VoiceXML platform is optimized for the deployment and operation of voice automation solutions such as IVR and Speech Recognition. With proven capabilities that reduce up-front capital investment, cut on-going maintenance costs, and accelerate time to market, customers can use Nuance to deploy highly automated speech solutions that dramatically improve the caller experience.
New World Telecom (NWT) is a pioneering telecom service provider in Hong Kong, dedicated to offer top-quality international voice and pioneering data services for customers in Hong Kong and overseas, including the IDD 009 international calling, broadband, Internet Data Centre, International Private Leased Circuit, Virtual Private Network, System Integration and Managed Security Services.
NWT has continuously expanded its business coverage by investing in both local and international network infrastructure, and establishing bilateral partnerships with more than 200 global incumbents and major carriers. These international linkages allow customers to enjoy the global reach with quality connectivity and stability.
Polycom is the market leader in unified collaboration solutions. Polycom offers best-of-breed desktop IP phones, local voice recording and voice/video conference systems. Polycom's application development portfolio includes open interfaces enabling application partners and developers to deliver communications and productivity-enhancing solutions for the Polycom IP phone systems.