Mobile Field Service
Continuous Technologies' mobile field service (MFS) system tracks your field workforce's locations and activities, gives them the paperless data entry tools they need to work faster and better, and gives you robust record-keeping and KPI reporting functions. MFS system pumps up employee productivity, keeps your administrative and overtime costs under control, increases customer satisfaction and enhances your bottom line.
Designed to address the typical mobile field service requirements
- Know where service workforce is located, the status of the assigned job and availability
- Manage field workforce effectively
- Streamline administrative processes
- Optimize routes for more effective job dispatch
- Ensure workers arrive at their destinations efficiently and safely
- Use the data collected through Mobile Field Service applications to improve business processes
Add differentiation to your business with
- Schedule based on location and availability
- Location based and drag-n-drop scheduling and rescheduling
- Real-time adherence monitoring
- SLA indication & alert
- Automatic service form preparation
- KPI reports on service center and individual service personnel performance
- Integration capabilities with most CRM, ERP products
Key benefits
Continuous Technologies' mobile field service solution makes available a combination of applications, services and peripherals to deliver superior field management and service delivery capabilities; and benefits.
- Immediate recognition of productivity gain by 40% and more
- Secure your service level commitment
- Mobile field personnel can easily and precisely access to job details and customer profiles distantly
- Instant update to service tickets, triggering the billing process and setting up another call from the field
- Unlock from proprietary and expensive field service devices with the supportiveness of standard mobile devices
- Optimize your field workforces with GPS and GIS
- Go paperless - turn document scanning, data re-entry time into productivity
Contact us for more information about our mobile field service solutions.
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