Speech Navigation Interactive Voice Response System (IVRS)
IVR that adapts to your businesses
Customer Interaction Center® (CIC) application suite has delivered forward-thinking IP telephony solutions to businesses, including inbound and outbound IVR capabilities for calls as well as faxes and web interactions. CIC Interactive Voice Response offers you a powerful, adaptable foundation for service automation and convenience. At the same time, you can deploy the services your customers insist on, and improve business operations.
Simplify development. The intrinsic Interaction Designer® graphical application generator in CIC IVR also lets IT teams support in-house application development and customization with hundreds of pre-built development tools and sub-routines.
Improve customer satisfaction levels. Replace digit-intensive dual tone multi-frequency (DTMF) "Touch-tone" IVR interfaces with speech-enabled service menus that guide customers more intuitively. Also support post-call satisfaction surveys to gather immediate customer feedback for service improvement. Your business can even send information such as sales order confirmations instantly via email or fax after an IVR interaction takes place.
Add interaction management functionality as needed. Start with CIC IVR as a point solution and add the full CIC suite later for complete contact center and enterprise communications. Adding the functionalities for voice mail, unified messaging and enhanced messaging. The full CIC suite also supports knowledge management and e-mail auto response, and intelligent predictive dialing and outbound campaign management.
Report on activities across media types. CIC IVR comes with standard reports for lines, line groups, and fax, allowing managers to easily review system activity statistics for phone calls, faxes, web-based callback requests and wireless interactions, plus operational costs.
Key benefits
- Offer 24x7 self-service options that attract customers and improve retention
- Launch new IVR services using CIC IVR's built- in graphical application generator and customized applications published "on the fly"
- Construct voice forms for DTMF Touch-tone, speech recognition, or spoken/recorded responses; also store or bundle responses into e-mails for delivery
- Support post-call satisfaction surveys
- Place outbound calls either at scheduled times to deliver pre-recorded messages to any size audience
- Offer multi-lingual options including English, Cantonese, Mandarin and other languages
- Increase contact center capacity by completing calls within the IVR without agent interaction
- Improve call capacity without adding staff in your contact center or service groups
- Increase call completion rates with intuitive speech recognition
- Structure outbound IVR applications for automated appointment reminders, emergency notifications, wakeup calls, fundraising, telesales messages, supplemental marketing, etc.
Contact us for more information about our Speech Navigation Interactive Voice Response Solutions.
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