Multimedia Contact Center System

Continuous Technologies' contact center solution is based on an IP contact center suite that delivers out-of-the box applications for customers, agents and supervisors. Our offered Customer Interaction Center (CIC) solution is a complete application suite to manage all contact center interactions on one platform architected for SIP and voice over IP (VoIP). From this single platform, CIC's powerful applications equip agents, supervisors, and IT managers alike, whether they are office bound or on mobilizing...

Employee Development System

Human resources management typically employs tools such as course evaluation to validate and ascertain whether a training course achieved its specified aims and objectives.? However, validation does not give information on whether the learners have indeed used the skills and knowledge gained from the participated training....

Customer Relationship Management

Excellent customer service is about being aware of customer needs and reacting to them effectively. CRM helps you to understand, anticipate and respond to your customers' needs in a consistent way, right across your organization. Practicing CRM requires an efficient and integrated internal business system. Businesses might benefit from the organizational discipline CRM imposes, as well as from the technology itself. CRM will help your business to do more for, and get more from, your customer...

Speech Navigation Interactive Voice Response

Interactive Voice Response system is widely used in many industries today, such as banking, credit cards, insurance, telecom, transportation, consumer products, government agencies, etc. It provides a way for your customers to access your business information in a 24 x 7 and constant manner. A Speech Navigation IVR system will further advance your customers' experiences and turn your communication channel more native and adaptive. Contribute to your business communication efficiency and assist in customer segmentation...

Mobile Field Service System

Field service organizations need to optimize processes and supply timely information critical to its service workforce to properly conduct the scheduled and ad hoc jobs. Optimization is difficult. Our Mobile Field Service System contributes to this with intelligent scheduling and dispatching of multiple service representatives to different locations effectively, while minimizing cost and maintaining good customer service. At the same time, the Mobile Field Service System provides real time statuses of all service jobs and workforces and thorough KPI statistic reports...

Business Application Continuity

Designed to avoid business downtime, Neverfail's Continuous Availability Suite keeps end users constantly connected to their mission critical applications despite IT outages. By replicating, monitoring and managing data as well as protecting the entire IT ecosystem on which it sits, Neverfail provides integrated, robust, High Availability and Disaster Recovery solutions...