Two sessions of the two-day COPC® Service Journey Thinking Training were successfully held in March and April 2026. The programme was hosted by the Hong Kong Customer Contact Association (HKCCA), proudly sponsored by us, and delivered in partnership with COPC® – the most recognised operational standard setter in the customer contact field.
Participants from a wide range of industries joined these highly practical sessions. Over two days, they learned the COPC® Service Journey Thinking methodology – a structured approach to mapping and improving the complete end to end customer journey. They explored how to create comprehensive service journey blueprints that cover both front stage actions and backstage processes, identify hidden pain points and unnecessary customer effort, and design more efficient service experiences that deliver better results for both customers and businesses.
This initiative reflects our long-standing commitment to supporting HKCCA in its mission to foster professionalism and innovation within Hong Kong's customer contact industry.
The training also underscores CTINT's own vision: to continuously grow as an organisation, deliver exceptional solutions, and operate to the highest standards. We believe that investing in industry education is not just about knowledge transfer – it is about building a foundation for excellence that benefits everyone.
Above all, this initiative is rooted in our commitment to our customers. The knowledge will directly impact on how we craft our solutions that are practical, relevant, and results driven.
With the successful conclusion of both training sessions, we look forward to continuing our collaboration with partners and industry associations and exploring more opportunities to bring value driven, high impact programmes to Hong Kong's customer service community.
