At a recent seminar co-hosted by CTINT and AudioCodes, industry professionals gathered to explore one of the most talked about topics in customer engagement today: Voice AI.

Through real success stories and a live demo conducted in Cantonese, attendees experienced firsthand how Voice AI can move beyond novelty and into practical, everyday use — handling routine inquiries, automating call summaries, and empowering agents to focus on higher value interactions.

As customer expectations evolve and digital channels multiply, Voice AI is emerging as a critical layer in the modern contact centre. CTINT remains committed to bringing practical, locally relevant AI solutions to Hong Kong enterprises — because the future of customer conversations is already here, and it speaks our language.