Customer Relationship Management
Consona CRM (formerly Onyx CRM) offers companies with vital and multi-faceted customer relationships, or companies offering complex or technical products and services, a wide range of fully-integrated customer relationship management (CRM) and knowledge management (KM) software applications that span customer service and support, sales and marketing. Alternative to product lines, Consona CRM Suite can be offered in the format of pre-configured, cost effective, best-in-class solutions that span industry, departmental, business function, and/or methodology-based needs.
Domain Solutions
Whatever your industry or initiative, our bundled solutions are available to help you meet your goals. We have compiled our tools into packages that address common objectives for service, support, sales and marketing.
Enterprise CRM - The majority of enterprise CRM systems focus on the internal processes leading to the acquisition of new customers-with retention as an afterthought. But prospects and customers view their relationship with your organization in terms of service, not sales or marketing. Consona delivers a truly effect CRM solution.
Knowledge Management - By building both agent- and customer-facing functionality on a common platform, Consona Knowledge Management breaks through knowledge silos to deliver one-stop shopping for all knowledge users. Find out why this award winning KM solution is the most comprehensive suite available.
Live Assistance - Provides service desks with multi-channel consistency across web, email, live chat, and phone interfaces to resolve common end-user problems. With three integrated technology components - online multisession chat for high-volume service desks, robust remote diagnostic tools and remote control with firewall traversal - your customers can interact seamlessly with your service desks.
Subscriber Assistance - Provides a complete activation, verification and automated support suite that will meet the demands of a challenging multi-play environment.
Dynamic Agent - Puts your web site directly on the desktop, creating a new and direct distribution channel that makes it simple for you to deliver enhanced services, drive traffic to your site and increase average revenue per user, without spending a lot of time or money. Find out how to give your customers a new, convenient way to access and manage your services-and provide feedback-using a single desktop tool.
Key benefits
Consona CRM software product suite facilitates effective and efficient service interactions across proactive, assisted and self-help channels and communities. The only CRM vendor focused entirely on service and support-with a comprehensive, integrated point solution mix and the expertise to match, Consona CRM helps companies to balance today's issues with tomorrow's requirements.
- Build loyalty through world-class customer service
- Boost sales, service and marketing productivity
- Reduce costs related to attracting and retaining customers
- Get an edge on your competitors
- Coordinates interactions across all channels in "real time"
- Provides single view of the customer across the enterprise from sale's lead to purchase to help desk support
Contact us for more information about our CRM solutions.
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